RETURN + EXCHANGE POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Although you should expect to receive your refund within four weeks of giving your package to the return shipper in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
ALL INTERNATIONAL SALES ARE FINAL
How to return/exchange an item you bought from us
If you purchased an item from us and need to return it for a refund or exchange, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
How to return/exchange an item that someone else bought from us
If you’re returning or exchanging an item that someone else bought for you, please ship the item to us with the original packing slip, or a note with the original order number, or if you don’t have either just a note with the name of the person who purchased the product for you. If you don’t have any of this information it’s possible the item was purchased from one of our many fine retailers and not from us directly. In this case please contact us directly before returning your item.
Returns and exchanges should be addressed to the following address:
King Ropes Fulfillment
171 N. Main Street
Sheridan, Wyoming 82801
We recommend that if you need to return an item to us (for a refund or an exchange) that you use a trackable shipping method such as UPS or FedEx. Since we’re not responsible for items lost or damaged in transit we feel it’s important to be able to track packages accurately.
We strive to ship all orders within 2-3 business days. We currently ship to addresses in the United States only. Shipping to Hawaii and Alaska may incur a slightly higher shipping charge, which will be noted when you enter your shipping address during checkout.